RETURN & REFUND POLICY

Thanks for purchasing our product from our website www.stripesmith.com.

Refunds will not be provided for any purchase. If the customer notices a mistake on his/her order due to our mistake. They can contact us and as soon as they receive the package through email or live chat feature of our website.

We create personalized cards. Due to the nature of our business, we do not accept any returns once it prepared and shipped.

For some other circumstances, if we found a mistake happened through our end during the creation of your personalized card. In this case to complete your return, we require a photo or video proof and notify us via email/chat within 2 days.

RETURNS NEED TO MEET ALL OF THE FOLLOWING CONDITIONS:

  • Returns have to be sent via registered mail
  • Delivered item is defective, wrong items and faulty.
  • All items have to be in their original packaging and well packed for shipping
  • A print-out of the invoice must be included
  • Any item that does not meet the conditions above will not be refunded or exchanged.
  • It is the customer's responsibility to ensure the safe and undamaged arrival of the returned item(s). Refunds will be paid out after the arrival of the returned item(s).

Please do not send your purchase back to us unless we authorise you to do so.

Customer should email us at info@stripesmith.com for return address, and to inform us of which products are returned, and the parcel tracking number and details in order for us to process it.

REFUNDS (IF APPLICABLE)

At StripeSmith, we maintain a very high level of quality assurance. As we above mentioned we doesn’t offer any refunds after the purchase. There might be some cases we can provide refunds to our customers if anything happened wrong by us.

ORDER CANCELLATION

If you cancel your order BEFORE it has been shipped, then you can change and cancel order. It must be required for user to contact us within 12 hours regarding order cancellation or change.

Once the product packaged and ready for the shipping then you're not eligible to cancel it anymore.’

EXCHANGES (IF APPLICABLE)

We only exchange items if they are wrong item, defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at info@stripesmith.com with details of the product and the defect.

GIFTS

If the Goods were marked as a gift when purchased and then shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.